Last updated: 4 August 2026
These Terms of Service (“Terms”) govern the supply of freight forwarding, customs
clearing, transport and related logistics services by TransExpress Cargo Ltd
(“TransExpress”, “we”, “us”) to any person or entity engaging our services (“Customer”, “you”).
By requesting a quotation, making a booking, or tendering cargo to us, you accept these Terms.
1. Who we are
TransExpress Cargo Ltd is an international freight forwarding and logistics company with
offices in Entebbe, Uganda and Edmonton, Alberta, Canada. We arrange the carriage of goods by
sea, air, road and rail, and provide customs clearance, consolidation, warehousing and
documentation services.
2. Our role: forwarder, not carrier
Unless we expressly agree in writing to act as a carrier, TransExpress acts as an
agent of the Customer in arranging transport with third-party carriers, airlines,
shipping lines, hauliers, warehouses and clearing agents. We contract with those parties on
your behalf and are not liable as a common carrier. Carriage is subject to the terms and
conditions of the actual carrier, including any applicable international convention.
3. Quotations and pricing
- Quotations are estimates based on the information you provide (weight,
volume, commodity, origin and destination) and are not binding offers. - Quotations are valid for 14 days unless stated otherwise, and are subject
to space and equipment being available at the time of booking. - Rates may be revised where actual weight, volume or cargo description differs from that
declared, or where carriers impose surcharges beyond our control (fuel, currency,
congestion, peak season, war risk, emergency or security surcharges). - Amounts shown in a currency other than United States Dollars are converted at an
indicative exchange rate at the time of quoting. The invoiced amount may differ
with movements in exchange rates. - Unless expressly stated, quotations exclude duties, taxes, VAT, customs penalties,
demurrage, detention, storage, quarantine, inspection charges and fines.
4. Duties, taxes and customs
All import duties, taxes, levies and government charges are the Customer’s responsibility.
Customs authorities, including the Uganda Revenue Authority, determine the dutiable value of
goods using their own valuation methods, which may differ from the invoice value or from any
estimate we provide. Any figure we give for duties and taxes is an indication only and
is not a guarantee.
5. Customer obligations and warranties
You warrant that:
- you are the owner or authorised agent of the owner of the goods;
- all information supplied is complete and accurate, including description, value,
weight, dimensions, HS classification and consignee details; - the goods are properly packed, marked and labelled to withstand ordinary handling;
- the goods are not prohibited or restricted in the countries of origin, transit or
destination; - any dangerous goods have been declared in writing before booking and are
packed, labelled and documented in accordance with the IMDG Code, IATA DGR or ADR as
applicable.
Undeclared dangerous goods, misdeclared cargo or false documentation may result in refusal
of carriage, disposal of the goods, fines and prosecution, all at the Customer’s cost.
6. Prohibited items
We do not accept, among other things: narcotics and controlled substances, weapons,
ammunition and explosives, counterfeit goods, ivory or protected wildlife products, human
remains, live animals (unless specifically agreed), currency and bearer instruments, and any
goods whose carriage is unlawful. This list is not exhaustive.
7. Consolidation (groupage)
Where cargo moves as part of a consolidated container shared by several customers, you
acknowledge that delay, damage, detention or customs action affecting any other
consignment in the container may delay your cargo. Charges are assessed on a
weight-or-measure basis: one cubic metre or one tonne, whichever produces the greater amount.
8. Payment
- Unless credit terms are agreed in writing, payment is due before release or
delivery of the goods. - Approved credit accounts are payable within 14 days of invoice date.
- We may exercise a general and particular lien over goods and documents in
our possession for all sums owed to us, and may sell the goods after reasonable notice to
recover unpaid amounts. - Overdue amounts may attract interest and recovery costs.
9. Transit times
All transit times, sailing dates, flight schedules and delivery estimates are
indicative and not guaranteed. We are not liable for loss arising from delay,
including missed markets, lost profit or consequential loss, unless we have given a written
guarantee of delivery by a specified date and been paid for it.
10. Insurance
Cargo insurance is not included in our rates unless expressly stated on the invoice.
We strongly recommend that Customers arrange all-risks marine or air cargo insurance. Where we
arrange insurance at your request we do so as your agent, and the insurer’s policy terms govern
any claim.
11. Limitation of liability
Subject to the mandatory application of any international convention or national law:
- our liability for loss of or damage to goods is limited to the lesser of the invoice
value of the goods or 2 SDR (Special Drawing Rights) per kilogramme of the
gross weight of the goods lost or damaged; - our total liability for any claim relating to a shipment shall not exceed the freight
charges paid to us for that shipment; - we are not liable for indirect, incidental, special or consequential loss, including loss
of profit, revenue, market or goodwill, however arising; - we are not liable for loss arising from events beyond our reasonable control, including
war, civil unrest, strikes, port congestion, weather, epidemic, embargo, customs delay,
seizure by authorities, or the act or default of any third party.
12. Claims and time limits
Any claim must be notified to us in writing within 9 days of delivery, or of
the date the goods should have been delivered. Proceedings must be commenced within
9 months of that date, failing which any claim is time-barred and we are
discharged from all liability.
13. Storage, demurrage and detention
Free time granted by carriers, terminals and ports is limited. Demurrage, detention, storage
and container deposit charges incurred after free time expires are for the Customer’s account,
including where delay arises from incomplete documentation, unpaid duties or customs inspection.
14. Website use, quotations and tracking
Content on this website is provided for general information. Online quotations are automated
estimates and do not constitute a contract. Tracking information originates from carriers and
third parties and may be incomplete or delayed. You may not use this website to transmit
unlawful material, attempt unauthorised access, or interfere with its operation.
15. Intellectual property
All content on this website, including text, graphics, logos and the TransExpress Cargo name
and marks, is our property or used under licence, and may not be reproduced without written
permission.
16. Data protection
Personal information is handled in accordance with our
Privacy Policy, which forms part of these Terms.
17. Governing law
These Terms are governed by the laws of Uganda, and the courts of Uganda
shall have jurisdiction. Where services are contracted through our Canadian office, the laws of
the Province of Alberta, Canada shall apply and the courts of Alberta shall have jurisdiction.
Nothing in this clause limits any mandatory consumer right you may have under local law.
18. Changes to these Terms
We may amend these Terms from time to time. The version published on this website at the
date of your booking applies to that booking.
19. Contact
TransExpress Cargo Ltd
Head Office: Entebbe, Uganda — +256 784 647461
Canada Office: Edmonton, Alberta — +1 587 778 2268
Email: info@transexpresscargo.com